There's an old adage which states that "You get what you pay for".
In most areas of life, and business, this holds true. Not necessarily so, however, in the webhosting industry. Often, you pay too much, and don't get what you pay for.
Several weeks ago I got a call from a web designer friend of mine.
"John," He said "You won't believe this".
He went on to tell me about a Plastic Surgeon he was redesigning a website for. This client was paying $600.00 per month for his webhosting account.
"The incredible thing is" He related, "I can't get the current host to return my phone calls or emails".
After looking at this clients needs, I was shocked to find that there was nothing special about his site that justified his being on anything other than a basic shared webhosting plan. We quoted him a monthly rate of under five dollars.
In this case, the client was being raped by an unscrupulous host who was not only overcharging him, but not even providing the basic support he needed.
This is an extreme example, no doubt, but it all to often characterizes the poor deal which most website owners fall into.
Several years ago, there was no such thing as a webhosting industry. Nearly all websites were hosted by local ISP's. The average monthly cost for hosting a website was $20.00 per month. Often, if you called the ISP with a technical question, they would tell you to buy a book or take a class.
Around 1996, we saw the emergence of a few "webhosting" companies. These were companies which were strictly committed to hosting websites. Using the economy of scale, they were able to offer incredibly useful webhosting packages for around $10.00 per month. What's more, some of these companies provided useful tech support which was geared towards meeting a website owners needs.
Fast forward to 2005 and we now see the emergence of a new type of web host - the cheap webhosting provider. These are companies which offer hosting for less than $5.00 per month.
Generally, cheap webhosting providers are newer companies. There's a reason for this. It's extremely difficult for the older companies to lower their prices when they already have a large customer base which pays higher prices. They'd be slashing their gross, and most companies just can't afford that.
So how do cheap webhosting providers offer such a low price to begin with?
Part of it is that servers, hard drive space and bandwidth are much, much less expensive than they were several years ago. Cheap webhosting providers capitalize on this.
Another part is that cheap hosting providers use a different business model than the older providers. Webhosting is a very competitive business. Until recently, web hosts attempted to compete by providing the most tools and features. The problem with this model is that not everyone needs everything. Most web hosts provide free backup services to all of their clients. Backups are costly, and not everyone needs or wants them, but everyone pays for them because they're built into the cost of the package.
A cheap webhosting provider, on the other hand, might give you the basic features that everyone uses, but offer weekly backups as an available add on feature, putting the cost of backing up websites on only those customers who want that service.
This all sounds great, I know, but what about service? Will I get competent and fast customer support from a company which charges me $4.00 per month?
The answer, surprisingly, is usually yes.
Obviously, not all cheap webhosting providers will give you great service. But not all expensive webhosting providers will give good service either. Our Plastic Surgeon friend couldn't get his $600.00 host to return his emails.
But, with a cheaper provider, the key for the providers success is customer retention. A savvy web host will endeavor to please his existing clients by providing the best support possible.
Tuesday, September 18, 2007
Web Hosting & Web Development: Unravel the Technobabble and Create a Great Site
If you’ve ever browsed the World Wide Web and wondered how you could stake your claim on the Internet, like the millions of others that have done so already, then web hosting can provide you with the services to do just that. The Internet is a great way of sharing information and it is possible for you to take a portion of the web and make it your own. This article introduces the term “web hosting” and provides some useful tips for web development once you’ve obtained some web space.
What is the World Wide Web?
The “World Wide Web” is the network of computers from all over the world that communicate with each other using the HTTP protocol, a language that allows the transmission of web documents. Be careful as this term is not synonymous with the “Internet” because it is defined as a network of networks, where the computers communicate with protocols other than HTTP. The web is what you see on your Internet browser, the web pages complete with graphics, sound and other information. All this has got to come from somewhere, and this is where web hosting comes in.
Web Hosting
The information that you see from your web browser is contained in web pages. These web pages are kept on computers called web servers. Web hosting is about the storage of the web pages so that people can access them. It is possible to host your own websites yourself but the reasons stopping most people doing this is that there are issues to consider with having the right hardware and software to successfully host your web pages. Your web pages will take a certain amount of space, users will need to download each page to view them and your Internet connection needs to be fast to offer good performance to your viewers. Using specialised companies that offer web hosting capabilities on their web servers will take most of these worries away from you but you will need to choose wisely and weigh up the costs and your needs. In addition to having access to a web server, you will also need to register a domain name (for a cost) that uniquely identifies your website.
What Web Hosting Can Do For You
The most basic service that web hosting offers is that it exposes your web pages for others to see. The other services are: email capabilities that allow for email to be received and sent from your server; database capabilities that allow for large amounts of information to be updated and accessed on the web; and dynamic content which allows for users to interact with the web pages you’ve made.
Website Development
Poorly designed websites will most likely turn away users and harm the credibility of the information it contains. Thought should be put in on the way it looks and the way you intend your users to interact with the content. It is also recommended for more complex websites, a structured development process should be followed. Here is a guide to the logical steps of web development:
· Requirements Analysis: What is the purpose of the website? What content should it contain?
· Design: How should the pages be linked? What structure should they take? How should the pages interact with the user?
· Implementation: This step is the actual coding of the websites in accordance to the previous websites.
· Testing: Does the website do what it should?
· Maintenance: Is the information on the website up-to-date?
Some useful hints for web development below are taken from software quality aspects but they apply to the development of websites as well. They are described in terms of web development:
Reliability: Is the website reliable? Do faults allow for the system to continue running?
Robustness: How does the website respond to incorrect input?
Performance: How fast does the web page respond to user’s actions? Is it efficient in processing requests and inputs?
Usability: Is the website easy to navigate and understand?
Maintainability: Is the website easy to change? Can new functionality be added?
Portability: What software requirements does the website require? Will this limit the amount of potential users?
Understandability: How well do you understand the website you’ve developed?
When designing your website, keep these quality aspects in mind as they will help you develop pages worth visiting. How to choose the way to host your website is half of the problem, the other half is to create a website that people would want to visit and come back to. Knowledge of producing a good design can help you get the most out of your creations.
What is the World Wide Web?
The “World Wide Web” is the network of computers from all over the world that communicate with each other using the HTTP protocol, a language that allows the transmission of web documents. Be careful as this term is not synonymous with the “Internet” because it is defined as a network of networks, where the computers communicate with protocols other than HTTP. The web is what you see on your Internet browser, the web pages complete with graphics, sound and other information. All this has got to come from somewhere, and this is where web hosting comes in.
Web Hosting
The information that you see from your web browser is contained in web pages. These web pages are kept on computers called web servers. Web hosting is about the storage of the web pages so that people can access them. It is possible to host your own websites yourself but the reasons stopping most people doing this is that there are issues to consider with having the right hardware and software to successfully host your web pages. Your web pages will take a certain amount of space, users will need to download each page to view them and your Internet connection needs to be fast to offer good performance to your viewers. Using specialised companies that offer web hosting capabilities on their web servers will take most of these worries away from you but you will need to choose wisely and weigh up the costs and your needs. In addition to having access to a web server, you will also need to register a domain name (for a cost) that uniquely identifies your website.
What Web Hosting Can Do For You
The most basic service that web hosting offers is that it exposes your web pages for others to see. The other services are: email capabilities that allow for email to be received and sent from your server; database capabilities that allow for large amounts of information to be updated and accessed on the web; and dynamic content which allows for users to interact with the web pages you’ve made.
Website Development
Poorly designed websites will most likely turn away users and harm the credibility of the information it contains. Thought should be put in on the way it looks and the way you intend your users to interact with the content. It is also recommended for more complex websites, a structured development process should be followed. Here is a guide to the logical steps of web development:
· Requirements Analysis: What is the purpose of the website? What content should it contain?
· Design: How should the pages be linked? What structure should they take? How should the pages interact with the user?
· Implementation: This step is the actual coding of the websites in accordance to the previous websites.
· Testing: Does the website do what it should?
· Maintenance: Is the information on the website up-to-date?
Some useful hints for web development below are taken from software quality aspects but they apply to the development of websites as well. They are described in terms of web development:
Reliability: Is the website reliable? Do faults allow for the system to continue running?
Robustness: How does the website respond to incorrect input?
Performance: How fast does the web page respond to user’s actions? Is it efficient in processing requests and inputs?
Usability: Is the website easy to navigate and understand?
Maintainability: Is the website easy to change? Can new functionality be added?
Portability: What software requirements does the website require? Will this limit the amount of potential users?
Understandability: How well do you understand the website you’ve developed?
When designing your website, keep these quality aspects in mind as they will help you develop pages worth visiting. How to choose the way to host your website is half of the problem, the other half is to create a website that people would want to visit and come back to. Knowledge of producing a good design can help you get the most out of your creations.
How to Choose a Right Web Hosting Service?
Indeed, choosing a right web hosting service for your website is not an easy task especially when there are thousands of web hosting providers all offering almost identical web hosting packages. Therefore, it is important to know few major considerations even before you start your web hosting search. Below are three major criteria for web host seeker:
Web hosting features requirement
This is probably the most important consideration to start finding a host for your site. You need to decide the technical requirements for your website, this including:
a) Server platform and hardware requirements
If you plan to set up a website that uses programming environments such as Active Server Pages (ASP), Visual Basic scripts, Cold Fusion or Microsoft Access or Microsoft SQL database, in this case, you will need to find a web hosting service that supports Windows platform such as Windows NT or Windows 2000 servers.
Likewise, if you plan to use programming languages such as Perl, CGI, SSI, PHP or mySQL database, then any web hosting plans that support Unix/Linux platform should be sufficient to meet your hosting requirements. Once you have these server platform and hardware requirements in mind, you can decide the best web hosting plans for your need. For more information, you can read "How to select a web server and server platform?"
b) Disk space & Bandwidth requirement
Here is another technical requirement that you need to consider before selecting a web hosting plan, i.e. disk space and bandwidth. If you intend to publish a website that does not have a lot of contents (meaning, web pages), then the disk space requirement may not be a big concern to you. In general, a disk space with 200MB to 500MB should be enough to meet your hosting requirement. In contrast, if you plan to host a website with enormous amount of graphic pictures, mp3 or video files, then you should consider a web hosting plan that provide huge disk space, for example, 500 MB to 1,000 MB.
Similarly, the bandwidth requirement will depend on your site traffic estimation. Obviously, a website that expect to attract high traffic will consume the monthly bandwidth allowance very fast. If so, you will need to find one web hosting service that offer huge bandwidth with 40 GB to 100 GB per month. Depending upon your website requirement, choosing a web hosting service that provide sufficient amount of disk space and bandwidth is crucial consideration to prevent paying extra costs in the future should you overuse the monthly disk space and bandwidth allowance.
c) Other hosting features
While the above requirements are utmost important, there are other hosting features that you have to consider too. Can web hosting provider support video clips on your website, if you have? Is the web hosting service compatible with Dreamweaver or FrontPage web authoring tool? Do you plan to set up a virtual store online? Can the host support the e-commerce features without adding extra cost to your monthly payments? On top of that, you may also want to find out the number of email accounts provided, number of FTP accounts, web statistic software (analyze your web traffic), type of control panel supported (manage your web hosting account), database and scripting languages supported and etc.
Reliability and scalability
A first-class web hosting provider offers reliable server uptime and fast Internet connection. You should only choose a web hosting service that guarantee at least 99% server uptime with high-speed Internet backbones using at least OC3 (Optical Carrier) lines (155 Megabits per second) or above instead of T1 or T3 lines. A reliable web hosting provider usually invests heavily on their data center infrastructure with high performance servers, high speed multiple backbones providers with fail-over redundancy, backup power generators and firewall software protection in place to ensure they meet the uptime guarantee specified in the terms of service.
Similarly, you should choose a web hosting service with hardware facilities that designed for scalability, so that they can grow with your business. For example, if you need to increase more disk space, bandwidth or number of mySQL databases, you should be able to upgrade as needed without any problems.
Customer service and support
The last major consideration in choosing a web hosting service is to find a web hosting providers that offers excellent customer service and support. You should always search for a web hosting provider that offers 24 hours a day, 7 days a week technical support that fielded with highly experience technicians, so that any web hosting problems will be resolved within a reasonable amount of time. You may also want to consider to test how responsive is their customer support by sending few inquiry emails to the web hosting provider. In general, any response in less than 24 hours is considered acceptable. It is a sign of poor customer support if they take more than one day to response.
In addition, a web hosting provider with excellent support should also provide multiple support channels, such as toll-free phone support, 24/7 email support, live chat, online knowledgebase, Interactive flash tutorials and FAQ.
Above are few major considerations before you choose your web hosting service. In addition, how long has the web hosting provider in business and the number of customers that they currently have are also a good indication of the quality of their hosting products as well as the stability of the company. Even though cost of the web hosting service is also important but it should not be your major consideration. Because the price of a web hosting service has been declining over the years due to competition, as a result, the price of most of the web hosting services offering quality hosting features has been converging to less than US$10 per month. If you can't afford less than $10 per month, you probably isn't in the online business for the long haul. Therefore, price should not be a major deciding factor.
On the other hand, it is more important to ensure the web hosting service that you choose is able to meet your website hosting requirements, guarantee your website is always accessible with satisfying speed, provide scalability to grow and expand your website as well as offer excellent customer supports. Good luck to your search.
Web hosting features requirement
This is probably the most important consideration to start finding a host for your site. You need to decide the technical requirements for your website, this including:
a) Server platform and hardware requirements
If you plan to set up a website that uses programming environments such as Active Server Pages (ASP), Visual Basic scripts, Cold Fusion or Microsoft Access or Microsoft SQL database, in this case, you will need to find a web hosting service that supports Windows platform such as Windows NT or Windows 2000 servers.
Likewise, if you plan to use programming languages such as Perl, CGI, SSI, PHP or mySQL database, then any web hosting plans that support Unix/Linux platform should be sufficient to meet your hosting requirements. Once you have these server platform and hardware requirements in mind, you can decide the best web hosting plans for your need. For more information, you can read "How to select a web server and server platform?"
b) Disk space & Bandwidth requirement
Here is another technical requirement that you need to consider before selecting a web hosting plan, i.e. disk space and bandwidth. If you intend to publish a website that does not have a lot of contents (meaning, web pages), then the disk space requirement may not be a big concern to you. In general, a disk space with 200MB to 500MB should be enough to meet your hosting requirement. In contrast, if you plan to host a website with enormous amount of graphic pictures, mp3 or video files, then you should consider a web hosting plan that provide huge disk space, for example, 500 MB to 1,000 MB.
Similarly, the bandwidth requirement will depend on your site traffic estimation. Obviously, a website that expect to attract high traffic will consume the monthly bandwidth allowance very fast. If so, you will need to find one web hosting service that offer huge bandwidth with 40 GB to 100 GB per month. Depending upon your website requirement, choosing a web hosting service that provide sufficient amount of disk space and bandwidth is crucial consideration to prevent paying extra costs in the future should you overuse the monthly disk space and bandwidth allowance.
c) Other hosting features
While the above requirements are utmost important, there are other hosting features that you have to consider too. Can web hosting provider support video clips on your website, if you have? Is the web hosting service compatible with Dreamweaver or FrontPage web authoring tool? Do you plan to set up a virtual store online? Can the host support the e-commerce features without adding extra cost to your monthly payments? On top of that, you may also want to find out the number of email accounts provided, number of FTP accounts, web statistic software (analyze your web traffic), type of control panel supported (manage your web hosting account), database and scripting languages supported and etc.
Reliability and scalability
A first-class web hosting provider offers reliable server uptime and fast Internet connection. You should only choose a web hosting service that guarantee at least 99% server uptime with high-speed Internet backbones using at least OC3 (Optical Carrier) lines (155 Megabits per second) or above instead of T1 or T3 lines. A reliable web hosting provider usually invests heavily on their data center infrastructure with high performance servers, high speed multiple backbones providers with fail-over redundancy, backup power generators and firewall software protection in place to ensure they meet the uptime guarantee specified in the terms of service.
Similarly, you should choose a web hosting service with hardware facilities that designed for scalability, so that they can grow with your business. For example, if you need to increase more disk space, bandwidth or number of mySQL databases, you should be able to upgrade as needed without any problems.
Customer service and support
The last major consideration in choosing a web hosting service is to find a web hosting providers that offers excellent customer service and support. You should always search for a web hosting provider that offers 24 hours a day, 7 days a week technical support that fielded with highly experience technicians, so that any web hosting problems will be resolved within a reasonable amount of time. You may also want to consider to test how responsive is their customer support by sending few inquiry emails to the web hosting provider. In general, any response in less than 24 hours is considered acceptable. It is a sign of poor customer support if they take more than one day to response.
In addition, a web hosting provider with excellent support should also provide multiple support channels, such as toll-free phone support, 24/7 email support, live chat, online knowledgebase, Interactive flash tutorials and FAQ.
Above are few major considerations before you choose your web hosting service. In addition, how long has the web hosting provider in business and the number of customers that they currently have are also a good indication of the quality of their hosting products as well as the stability of the company. Even though cost of the web hosting service is also important but it should not be your major consideration. Because the price of a web hosting service has been declining over the years due to competition, as a result, the price of most of the web hosting services offering quality hosting features has been converging to less than US$10 per month. If you can't afford less than $10 per month, you probably isn't in the online business for the long haul. Therefore, price should not be a major deciding factor.
On the other hand, it is more important to ensure the web hosting service that you choose is able to meet your website hosting requirements, guarantee your website is always accessible with satisfying speed, provide scalability to grow and expand your website as well as offer excellent customer supports. Good luck to your search.
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